Case Studies
Moodys

Supporting a Global Benefits Administration Implementation with Moody's

HR consultants meeting with clients for benefits implementation

The Mission

Moody’s benefits team set out to modernize its benefits administration platform while ensuring a seamless experience for employees across multiple countries. Project goals involved successfully transitioning U.S. and international benefits plans to new administration platforms, maintaining continuity of operations during the transition, preventing team burnout amid daily responsibilities and a compressed timeline, and ensuring coordination across multiple vendors and stakeholders while delivering a smooth employee rollout.

The Outcome

With Next Level Benefits serving as a dedicated strategic and tactical resource, the benefits team successfully progressed through the phased transition within the compressed timeline. Internal bandwidth was expanded, vendor coordination improved, and documentation and process clarity were strengthened. Moody's Leadership maintained visibility and alignment throughout the project.

The Impact

The impact of this partnership extended beyond a successful system launch. The Moody’s benefits team gained increased confidence navigating complex HR tech implementations and clearer documentation and workflows. By combining deep technical expertise with hands-on execution support, Next Level Benefits helped ensure that a global transformation was delivered with precision — without compromising employee experience or operational stability.

Services

Interim Support
Vendor Implementation
Change Management

Role(s)

No items found.

The Story

Moody’s benefits team was navigating one of the most complex types of HR technology transitions: a multi-country benefits administration implementation affecting the entire employee population over a two-year period.

The phased approach required moving 41 countries' benefits plans to new systems — all while the internal team managed ongoing day-to-day benefits operations.

Key challenges included:

  • Limited internal experience with the new benefits administration system
  • Tight project timelines
  • Competing operational priorities
  • Multiple vendors and third parties needing coordinated execution

Next Level Benefits stepped in as an embedded partner.

Jodi and Barbara have been a gift – I’m not sure how we would have gotten through the work we’ve had on our plates without them. I’d love to keep them around forever if I could. I’m happy to continue to spread the word about NLB and your unique and valuable services.

SVP, Global Benefits

Moodys

Rather than acting solely as external advisors, Next Level Benefits functioned as an extension of the Moody’s benefits team — expanding bandwidth while providing high-level strategic guidance.

Our team leveraged decades of benefits expertise and direct implementation experience to:

  • Accelerate the learning curve
  • Anticipate and navigate roadblocks
  • Guide documentation efforts
  • Scrub files and support user acceptance testing
  • Catalog communications
  • Identify and document critical processes
  • Partner with the PMO to manage vendor coordination

Weekly meetings with Total Rewards and Benefits Leadership ensured ongoing alignment and proactive issue resolution.

By investing the time and energy required to orchestrate vendors and third parties effectively, Next Level Benefits helped safeguard a seamless end-user experience for employees.

Three people work together at a desk, looking at documents and a tablet.

Planning a Complex Benefits or HR Technology Implementation?

Large-scale benefits and HR system transitions require the right combination of strategic oversight and hands-on execution. Next Level Benefits partners with organizations to guide complex implementations, manage vendors, and support internal teams from planning through rollout.

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