Supporting a Global Benefits Administration Implementation with Moodys

The Mission

Moody’s benefits team set out to modernize its benefits administration platform while ensuring a seamless experience for employees across multiple countries. The organization needed to: Successfully transition U.S. and international plans to Alight and Benify Maintain continuity of operations during the transition Prevent team burnout amid daily responsibilities and a compressed timeline Ensure coordination across multiple vendors and stakeholders Deliver a smooth employee rollout within the September/October target window

The Outcome

With NLB serving as a dedicated strategic and tactical resource: The benefits team successfully progressed through the phase one transition within the compressed timeline Internal bandwidth was expanded, reducing burnout risk Vendor coordination improved, minimizing implementation friction Documentation and process clarity were strengthened Leadership maintained visibility and alignment throughout the project

The Impact

The impact of this partnership extended beyond a successful system launch. Moody’s benefits team gained: Increased confidence navigating complex HR tech implementations Stronger vendor management infrastructure Clearer documentation and workflows Reduced internal strain during a high-stakes transition By combining deep technical expertise with hands-on execution support, NLB helped ensure that a global transformation was delivered with precision — without compromising employee experience or operational stability.

Services

Interim Support

Vendor Implementation

Change Management

Role(s)

No items found.

The Story

Moody’s benefits team was navigating one of the most complex types of HR technology transitions: a multi-country benefits administration implementation affecting the entire employee population over a two-year period.

Phase one required moving U.S. and select international plans to new systems within just eight months — all while the internal team managed ongoing day-to-day benefits operations.

Key challenges included:

Limited internal experience with Alight’s benefits administration system
Tight project timelines
Competing operational priorities
Multiple vendors and third parties needing coordinated execution

Next Level Benefits stepped in as an embedded partner.

Jodi and Barbara have been a gift – I’m not sure how we would have gotten through the work we’ve had on our plates without them. I’d love to keep them around forever if I could. I’m happy to continue to spread the word about NLB and your unique and valuable services.

Chief People Officer

Moodys

Rather than acting solely as external advisors, NLB functioned as an extension of the Moody’s benefits team — expanding bandwidth while providing high-level strategic guidance.

Our team leveraged decades of benefits expertise and direct experience implementing Alight’s system to:

Accelerate the learning curve
Anticipate and navigate roadblocks
Guide documentation efforts
Scrub files and support user acceptance testing
Catalog communications
Identify and document critical processes
Partner with the PMO to manage vendor coordination

Weekly meetings with Total Rewards and Benefits Leadership ensured ongoing alignment and proactive issue resolution.

By investing the time and energy required to orchestrate vendors and third parties effectively, NLB helped safeguard the most important outcome: a seamless end-user experience for employees.

Planning a Complex Benefits or HR Technology Implementation?

Large-scale benefits and HR system transitions require the right combination of strategic oversight and hands-on execution. Next Level Benefits partners with organizations to guide complex implementations, manage vendors, and support internal teams from planning through rollout.

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